1. Who we are and what these terms apply to
These terms govern the purchase of Dmarcado’s services, provided by Trocalia Digital S.L. (NIF B70751490), Barcelona, info@dmarcado.com. They apply to each order placed at dmarcado.com.
Dmarcado is a service independent of email and domain providers. You are the holder of your domain and the person who publishes the records in its DNS.
2. The service
Sealing is the configuration of a domain’s email authentication. It includes: the inventory of the services you declare to us as sending email with it; a sheet with the DNS records that need to be published (an SPF record, the instructions for activating DKIM in each service and a DMARC record); a guide to publishing them; the automatic check that they are published; the reading of aggregate DMARC reports for 90 days from payment; the proposal to raise the policy to quarantine and to reject when the reports allow it; and a final record.
Watch, which can be purchased when that period ends, extends report reading by one year and adds a daily check of the records, email alerts and a monthly summary.
The records are generated by a program from your answers and your domain’s public DNS, and a person reviews them before they are delivered to you.
We do not access your DNS panel or your email accounts, and we will not ask you for passwords: you, or whoever manages your domain, publish the records. We do not send email on your behalf nor provide sending, prospecting or domain “warm-up” services.
3. How to order
Steps: (1) you state the domain or domains; (2) you give us your details and accept these terms; (3) you pay through the secure Stripe gateway. Before paying you see a summary with the price and you can go back to correct any detail. After payment you answer the questionnaire on the private page for your order.
The contract is concluded in the language of the website you use (Spanish, Catalan or English). We store the order and, as soon as payment is confirmed, we email you the confirmation with the link to your private page. You can save or print these terms from this page.
4. Price and payment
Prices are shown excluding VAT, with the indicative total including VAT alongside. The exact tax is calculated at payment according to your billing details. You receive the invoice in your company’s name.
Payment is made in advance and in one go. There are no instalments or automatic renewals: Watch is an annual payment that is repeated only if you purchase it again.
5. Deadlines
The record sheet arrives on your private page within a maximum of 2 working days (Monday to Friday, excluding Spanish national and Catalan public holidays) of you submitting the questionnaire.
From then on the deadlines depend on when you publish the records and on what the reports say. Each policy is maintained for a minimum of 14 days before the next is proposed, and we do not propose raising it while there is email of yours that fails authentication. If reject has not been reached after 90 days for reasons that do not depend on us (unpublished records, a service that does not allow signing with your domain), the service ends at the policy reached.
6. What you give us and what you do
You warrant to us that you are the holder of the domain or act with the holder’s authorisation, and that the list of services you declare to us is complete as far as you know. A service that sends email with your domain and that you have not declared to us may stop delivering when you raise the policy: that is why the reports are checked first and why you publish each change yourself.
Publishing the records in your DNS is your responsibility. Copy each value exactly as it is: a record copied wrongly can cause your email to stop authenticating. The automatic check is there to detect this.
7. DMARC reports and data processing
By publishing the DMARC record we give you, you authorise the aggregate reports for your domain to be sent to informes@dmarcado.com. These reports do not contain the content or the recipients of any message.
Data processing arrangement (Article 28 of the GDPR): with respect to the data in those reports we act as processor. We process it only to provide the service to you and following your instructions; we maintain confidentiality; we apply appropriate security measures; we use only the sub-processors listed in the privacy policy; we help you respond to data subjects’ rights; and we delete the reports within a maximum of 30 days from the end of the service, or sooner if you ask us.
When the service ends we tell you which record to publish to stop sending them to us. Until you change it they may keep arriving: we discard them without storing them.
8. Set-up guarantee
We guarantee the configuration: if, with the records published as the sheet indicates, the check of dmarcado.com does not find the SPF, DKIM and DMARC of the services you declared to us compliant, we keep working until they are. If we do not manage it, we refund the Sealing price for that domain.
The guarantee measures what can be checked from outside, in the DNS and in the reports. It does not cover services you did not declare to us, those that do not allow signing with your domain (we will tell you), or changes made afterwards in your DNS.
We do not guarantee that your messages will reach the inbox, nor delivery, open or reply rates: they depend on the content, the recipients and each provider’s filters. Providers may change their requirements at any time.
9. Cancellation, refund and withdrawal
You can cancel and we will refund 100% as long as we have not delivered the record sheet to you. Once it has been delivered, the service is tailor-made and is not refundable, except for a breach on our part or as provided in the guarantee in section 8.
If you buy as a company or professional, you do not have the statutory right of withdrawal that consumers have; the above applies.
If you buy as a private individual (consumer), you have 14 calendar days to withdraw without giving any reason. If you ask us to start within that period and then withdraw, you will pay for the part of the service already carried out. You lose the right to withdraw when we deliver the record sheet to you, because you asked us to start and accepted this consequence when ordering. To withdraw, write to us at info@dmarcado.com.
10. What is yours
The records, the sheet and the sealing record are yours and you can use them without limit. The configuration keeps working when the service ends: it does not depend on us. We do not mention your company or your domain as a customer without asking your permission first.
11. Liability
We do the work with professional care, but we do not control your DNS, your email services or the recipients’ filters. Our liability for an order is limited to what you paid for it, except where the law does not allow it to be limited.
12. Law and courts
These terms are governed by Spanish law. If you are a consumer, you may go to the courts of your place of residence. If you are a company or professional, the parties submit to the courts of Barcelona. Before that, write to us: almost everything gets sorted out by email.